Frequently Asked Questions
Find quick answers to the most common questions about our services.
General Questions
What is HiFastLink?
HiFastLink is a high-speed satellite and wireless internet service provider offering reliable connectivity across Nigeria. We provide flexible data plans for homes, businesses, and mobile users.
How fast can I get connected?
Your plan activates immediately after payment confirmation. Simply connect to the network using your credentials and start browsing!
What areas do you cover?
We provide coverage across major Nigerian cities including Lagos, Abuja, Port Harcourt, and more. Satellite coverage is available nationwide. Check our coverage map for details.
Plans & Pricing
What happens when my data runs out?
You can easily renew or upgrade your plan from your dashboard. Your account remains active, and any unused validity days are preserved when you top up.
Can I share my plan with family?
Yes! Family plans allow multiple users to share the same data pool. Perfect for homes and small offices. The family admin manages members and monitors usage.
Can I upgrade or downgrade my plan?
Yes, you can change your plan anytime from your dashboard. When upgrading, you'll receive additional data immediately. Unused data from your previous plan rolls over based on your plan terms.
Payment & Billing
What payment methods do you accept?
We accept payments via Paystack (cards, bank transfer, USSD), voucher codes, and manual bank transfers. All transactions are secure and encrypted.
Do you offer refunds?
We offer a 24-hour satisfaction guarantee for new subscriptions. Contact support if you experience any issues with your connection during this period.
Are there any hidden fees?
No. The price you see is the price you pay. There are no installation fees, activation charges, or hidden costs.
Technical Support
What do I need to connect?
You need a Wi-Fi enabled device (smartphone, laptop, tablet) and your login credentials. For satellite plans, installation equipment will be provided.
How do I check my data usage?
Log into your dashboard to see real-time data usage, remaining balance, plan expiry date, and connection status. You can also track family member usage if you're a family admin.
My internet is slow. What should I do?
First, check your data balance and signal strength. Try moving closer to the router or restarting your device. If issues persist, contact our 24/7 support team for assistance.